Appendix B1
Communication assessment tool
Strong communication skills are important to develop the skills and competence needed in the workplace. Peer review is used for feedback. Honest and accurate feedback will help your peers to strengthen their communication skills and to identify gaps in their learning. Use the communication assessment tool to help guide the assessment of your peers’ communication skills.
Communication assessment tool |
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| Outcome | Criteria | Comments | Score |
Empathy Creates a therapeutic, safe environment Sits at the level of the child Asks permission from child to sit on the bed Warm and empathetic Uses touch appropriately (Undesirable: cold, aloof, distracted, tense, stands over the child, does not get permission from child where to sit) |
4. Exceptional 3. Highly effective 2. Consistently effective 1. Inconsistent 0. No evidence |
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Patient centredness Facilitates, using effective skills Allows patient and/or family to tell their story. Active listening Encourages expression of feelings Breaks news gently (where appropriate) Good use of silence Manages time without rushing the patient Uses age-appropriate communication (Undesirable: ignores cues, cuts off patient and family, pushes nurse’s agenda, ignores patient’s emotional reaction, uncomfortable) |
4. Exceptional 3. Highly effective 2. Consistently effective 1. Inconsistent 0. No evidence |
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Clarity of explanations Provides clear and appropriate explanations Checks patients understanding (Undesirable: unclear, uses jargon) |
4. Exceptional 3. Highly effective 2. Consistently effective 1. Inconsistent 0. No evidence |
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Mutual decision making Involves the patient and carer in decision making Respectfully identifies achievable patient and family responsibility (Undesirable: authoritarian, makes decisions for patient without checking with patient and/or family) |
4. Exceptional 3. Highly effective 2. Consistently effective 1. Inconsistent 0. No evidence |
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Closure of consultation Summarises decisions made Checks support system Commits to care, arranges follow up Provides and ensures family understands after hours arrangements (Undesirable: abrupt, ignores support needs, no follow up) |
4. Exceptional 3. Highly effective 2. Consistently effective 1. Inconsistent 0. No evidence |
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