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Appendix B1
Communication assessment tool

Strong communication skills are important to develop the skills and competence needed in the workplace. Peer review is used for feedback. Honest and accurate feedback will help your peers to strengthen their communication skills and to identify gaps in their learning. Use the communication assessment tool to help guide the assessment of your peers’ communication skills.

Communication assessment tool

Outcome Criteria Comments Score

Empathy

Creates a therapeutic, safe environment

Sits at the level of the child

Asks permission from child to sit on the bed

Warm and empathetic

Uses touch appropriately

(Undesirable: cold, aloof, distracted, tense, stands over the child, does not get permission from child where to sit)


4. Exceptional
3. Highly effective
2. Consistently effective
1. Inconsistent
0. No evidence

Patient centredness

Facilitates, using effective skills

Allows patient and/or family to tell their story.

Active listening

Encourages expression of feelings

Breaks news gently (where appropriate)

Good use of silence

Manages time without rushing the patient

Uses age-appropriate communication

(Undesirable: ignores cues, cuts off patient and family, pushes nurse’s agenda, ignores patient’s emotional reaction, uncomfortable)


4. Exceptional
3. Highly effective
2. Consistently effective
1. Inconsistent
0. No evidence

Clarity of explanations

Provides clear and appropriate explanations

Checks patients understanding

(Undesirable: unclear, uses jargon)


4. Exceptional
3. Highly effective
2. Consistently effective
1. Inconsistent
0. No evidence

Mutual decision making

Involves the patient and carer in decision making

Respectfully identifies achievable patient and family responsibility

(Undesirable: authoritarian, makes decisions for patient without checking with patient and/or family)


4. Exceptional
3. Highly effective
2. Consistently effective
1. Inconsistent
0. No evidence

Closure of consultation

Summarises decisions made

Checks support system

Commits to care, arranges follow up

Provides and ensures family understands after hours arrangements

(Undesirable: abrupt, ignores support needs, no follow up)


4. Exceptional
3. Highly effective
2. Consistently effective
1. Inconsistent
0. No evidence